Refund policy

Refund Policy (Returns, Exchanges & Store Credit) — Ariel’s Embrace

Last updated: February 10, 2026

This Refund Policy explains how returns, exchanges, store credit, and refunds work at Ariel’s Embrace. By placing an order, you agree to the terms below, to the extent permitted by applicable law.

1) 14-Day Return/Exchange Request Window

You may request a return or exchange within 14 days after delivery (based on carrier delivery confirmation).

Requests submitted after 14 days may not be eligible.

2) How to Start (Authorization Required)

To begin, email support@arielsembrace.com and include:

your order number
the item(s) you want to return/exchange
the reason for your request (optional but helpful)
photos (required for damaged/incorrect items)

If approved, we will provide return/exchange instructions. Do not send items back without authorization. Unapproved returns may be refused.

3) Exchanges Only (No “standard refunds”)

We offer exchanges only for eligible return requests (subject to stock availability).
We do not offer standard refunds for “changed mind” returns.

If your requested replacement is unavailable, we may offer store credit or an alternative exchange option at our discretion.

4) Store Credit for Non-Fault Returns

If your return/exchange request is not due to our error (for example: sizing preference, changed mind, style preference), we provide store credit only (once eligibility is confirmed and any required return is received/approved).

Store credit:

is issued to be used on a future purchase at Ariel’s Embrace, and
cannot be redeemed for cash unless required by law.

5) Damaged, Defective, or Incorrect Items (48-Hour Notice Required)

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at support@arielsembrace.com.

Please include clear photos of:

the item(s),
the issue/defect/damage,
the outer packaging (if relevant), and
any labels/packing slip (if available).

Resolution for these cases is handled individually. Depending on the situation and verification, we may offer:

an exchange/replacement, and/or
a refund to the original payment method, and/or
another appropriate solution.

6) Return Eligibility & Item Condition

Unless the item is verified as damaged/incorrect, returned items must generally be:

unused, unworn, and unwashed
in original condition
with original tags/packaging included where applicable

We may refuse or reduce the value of a return/exchange where permitted by law if items show signs of wear/use, odors, staining, damage, or missing components.

7) Final Sale Items

Items marked FINAL SALE (or otherwise labeled as non-returnable on the product page or at checkout) are not eligible for return, exchange, store credit, or refund, except where required by law or if the item arrives damaged/incorrect and you contact us within 48 hours of delivery.

8) Return Shipping Costs

If the return/exchange is not due to our error, return shipping is the customer’s responsibility.
If the issue is a verified damaged/incorrect item, we will provide instructions and may cover return shipping depending on the situation.

Any shipping fees paid at checkout (if applicable) are non-refundable, except where required by law.

9) Processing Time

Once we receive your email request, we aim to respond as quickly as possible.
If a return shipment is required, store credit/refund/exchange processing occurs after the returned item is received and inspected (where applicable).

Refund timing (when approved) can vary by payment provider and may take additional business days to appear on your statement.

10) Customs, Duties & Import Fees

Customs duties, taxes, and import fees (if any) are determined by your local authorities and are generally non-refundable and outside our control.