Shipping policy

Free worldwide shipping on orders $150 USD+.

This page explains how shipping, tracking, and delivery work at Ariel’s Embrace. By placing an order, you agree to the terms below.

1) Tracking & shipment confirmation

  • We ship orders using trackable services whenever available.
  • When your package is handed off and a tracking number is issued to us, we’ll email your tracking details to the email used at checkout.

2) Delivery time estimates (shipping time only)

The transit times below are estimates and begin after dispatch. They do not include processing time.

Group A (typically faster) — ~ 5–8 business days
United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand

Group B (standard international) — ~ 10–14 business days
Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and all other countries

Group C — ~ 10–14 business days
Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa

Please note: peak seasons (holidays/sales), customs processing, and carrier scanning can extend delivery times.

3) Order processing (before shipping)

Processing happens before your order enters transit.

  • Processing time is up to 7 calendar days.
  • This covers order review, preparation, packing, label creation, and coordinating dispatch.
  • Because we work with multiple suppliers, processing time can vary by item and availability.

4) Address accuracy & changes

You are responsible for providing a complete, correct shipping address at checkout.

  • If you made a mistake, email us immediately at support@arielsembrace.com.
  • Once a package has shipped, we may be unable to reroute or edit the destination address.

Phone number: please enter a valid number at checkout in case the courier needs to reach you. We can’t be responsible for failed delivery attempts caused by incorrect contact details.

5) Split shipments (items arriving separately)

If your order contains multiple items, they may ship in more than one parcel and may have separate tracking numbers. This can happen when items are prepared or dispatched from different fulfillment locations.

If you haven’t received all items within 4 weeks, contact us at support@arielsembrace.com and we’ll investigate.

6) “I didn’t get my tracking email”

If 6 business days have passed and you still haven’t received tracking information, email support@arielsembrace.com and we’ll check your order status.

7) Countries we can’t ship to

We may cancel an order if the destination is a country/region we are currently unable to serve.

8) Lost, delayed, or missing parcels

Carrier delays can occur and are outside our control.

  • We are not responsible for delays in transit, or for lost/stolen packages.
  • If a package has not arrived after 90 days, it may no longer be traceable in the tracking system. In that situation, we may request written confirmation from your local post office/carrier that the parcel was not received, then we’ll work with you on an appropriate resolution.

9) Marked “Delivered” but not received

If tracking shows Delivered but you don’t have the package:

  1. contact the carrier first for delivery details/proof of delivery, then
  2. email support@arielsembrace.com and we’ll guide you on next steps.

10) Duties, taxes, and import fees

International orders may be subject to customs duties/taxes/import fees set by your country. These charges are the customer’s responsibility and aren’t controlled or reimbursed by Ariel’s Embrace.

If you want, I can also rewrite this into a more “FAQ page” style (shorter blocks + questions), or adapt the wording to match your brand voice (luxury/romantic/minimal).